Previously, I posted that we'd had some very disappointing results from our cable internet service. The whole mess seems to have come to a relatively quick and unceremonious end. A cable installer showed up, removed the Linksys cable modem they'd installed and a few cables and left in about 10 minutes time.
It felt strange because we spent an hour and a half with the salesman questioning him about the service before it was installed, spent over 6 hours getting it installed and working, and then spent days trying to get someone to do something about canceling it. There was so much energy put into the process and it was all gone in minutes.
It rather reminds me of some of the things that used to happen at my former job because salespeople would often over-promise or communicate in an unclear manner with their clients. For instance, the client would request a 10 hour in-company lesson on travel English. The salesman would tell the client we could do that with no problem.
Of course, we didn't have a travel English course so my boss and I would bust a gut trying to get one written quickly. Usually, we'd need to finish one hour of content by the next day so the salesman would be able to send off a sample and then rush the rest over the next week. The salesman would send off the sample and the client would sit on his hands before saying anything about it. We'd put everything on the back burner and push to finish the rest of the course.
One or two days before our deadline, the client would say his company changed its mind and didn't want it after all and everything we did was a complete waste of time and energy. A week or so of frantic work would end with one phone call from a client. Again, it was a lot of energy for nothing.
I'm not sure if this sort of thing happens everywhere or if it just happens in Japan because of the ambiguity of communication. I'm guessing it happens anywhere that salespeople have quotas they want to meet and are indifferent to the costs to the company when they waste the time of the staff responsible for assembling or creating the product.